Structured implementation creates value
Our Customer Success team guides and supports customers throughout the implementation of the Avy Accommodation platform. With a systematic approach, we ensure that planning, roll-out and follow-up maximise the value of the customer.
Staffing during the project
We work according to a proven project model where roles and responsibilities are clearly defined for both Avy and the customer. The model optimizes value acquisition and ensures a smooth process with minimal strain on the customer's organization, including integrations with existing systems.
Project Manager
The project manager is responsible for the delivery of the project from start to launch, focusing on planning and goal fulfillment. This role acts as the main contact person and coordinates the project stakeholders — both with the client, Avy and any third parties.
Customer success
After the completion of the project and the launch of Avy, you will have a new main contact person who will ensure that you have the best conditions to fully use the platform. The Customer Success Manager is responsible for ensuring that both tenants and administrators have a high level of involvement in the use of Avy. Already during the project phase, you will be introduced to your Customer Success Manager, who will also manage some parts of the project and gain good insight into your configuration.
Integration Manager
To ensure smooth technical implementation, the project is often assigned a resource with specific responsibility for establishing and validating integrations. Many of our integrations are standardized and require no further development. When customizations are needed, we have specialists who manage requirements and work with developers until the integration is developed, tested and launched.
E-commerce Manager
Avy's accommodation services are uniquely designed offerings that focus on delivering value for both tenants and property owners. During the implementation, we have a dedicated resource that educates and adapts the content of the accommodation services along the accommodation journey. Particular emphasis is placed on communication and optimization of processes for entry and exit
To strengthen the client's team, we offer training through workshops and tutorials, providing security and the right skills to use the platform. This creates the best conditions for a long-term and successful implementation.
We help you every step of the way
Project Startup
A clear start-up ensures a smooth process. We review the scope, objectives and resources of the project, as well as define roles and responsibilities for effective implementation.
Planning and implementation
We configure the platform, customize the design and ensure a smooth integration with existing systems. At the same time, we establish an efficient way of working that makes it easy to maximize value in the customer's organization.
Rollout
Communication is the key to a successful launch. We support with communication materials, channel selection and in-house training to ensure high connectivity, engagement and smooth adoption.
Ongoing cooperation
After the rollout, we will continue our partnership. Through follow-up, data-driven insights and optimization, we strengthen customer engagement, drive service conversion and ensure that the platform creates long-term value.
Avy is the Nordic region's leading accommodation platform that simplifies everyday life for nearly 400,000 households through a comprehensive solution from move-in to relocation. Through both app and web, we create value for housing companies and residents.
