Co-pilot Davy

A Copilot developed for the Real Estate Industry

With generative AI, Davy takes your customer service to the next level. It provides faster responses, reduces employee workload and handles complex cases with high quality. Davy is a trusted partner that enhances the living experience and streamlines property management.

Example of a chat dialogue between a tenant and Copilot Davy

The future of customer service in the Real Estate Industry

Better service experience

Offer 24/7 personalized service tailored to each resident's needs and language. With Davy, close to half of all conversations with residents take place outside office hours, which means that residents get help when it suits them 24 hours a day.

Fewer customer cases

Let Davy automatically handle frequently asked questions and handle more complex issues, such as broadband issues, directly to the provider. This reduces the burden on your own customer support.

Increased quality in service notifications

With features such as image interpretation and automatic information collection, Davy creates complete service notifications directly in the customer's own systems, ensuring fast and accurate handling.

Features

Tailor-made AI for a better tenant journey

Custom persona and tonality

With a customized persona and tonality, Davy can reflect your brand. Communication can be tailored to reflect your brand's tonality and style, creating long-term trust.

Two different chat dialog boxes with different avatars and colors

Developed for the real estate industry

Davy is especially developed for the real estate industry and the tenant journey. It is expert in the language and terminology of the industry, knows the most frequently asked questions from tenants, and is seamlessly integrated with leading real estate systems.

Chat dialogue with real estate industry terminology

Tailored Knowledge Base

Davy's knowledge database is unique to each real estate company and provides tenants with relevant and personalized service. At the same time, Davy complies with GDPR requirements and guarantees secure handling of personal data.

Service in any language

Davy can communicate in all languages of the world, making it easier than ever to create an inclusive and personal dialogue with tenants. Davy always responds in the language of the user's choice.

Smart Agents Who Do the Work

Create custom agents that automate parts of the customer journey, such as gathering information for a service report or facilitating move-in and thereby a better tenant experience.

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VALUE CREATION

Tangible results with Davy

61%

of the issues are handled fully automatically, freeing up resources and improving efficiency

72%

of the tenants are very pleased with Davy's response

“In a short period of time, they have contributed to the development of our customer platform using AI as well as improving our digital communication...”

Susanne Wallsten

IT and Security Manager, SGS Student Housing

Discover more of The Platform

Avy Manager

Tenant journeys look different - customize according to your needs

App & My Pages

Accessible via App and My Pages for maximum accessibility and service

Integration Platform

Seamless integration for a unified living experience

Customer Insights

Better understand your tenants with AI-powered insights

Smart property

Smarter Real Estate - Simpler living

Residential services

Smoother, safer and better service for residents

Property Management

Efficient Property Management that simplifies everyday life for everyone

Communication

Smart communication that creates security, well-being and engagement

Avy is the Nordic region's leading accommodation platform that simplifies everyday life for nearly 400,000 households through a comprehensive solution from move-in to relocation. Through both app and web, we create value for housing companies and residents.

Avy is the Nordic region's leading Tenant Experience Platform that simplifies everyday life for nearly 400,000 households through a comprehensive solution from move-in to relocation. Through both app and web, we create value for housing companies and residents.